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Core Values

What we expect
from everyone here.

Four shared values guide everyone at UGRO Capital: People-first, Agile, Collaborative and Empathetic (P.A.C.E.). Together, they decide how we hire new talent, review their work and promote people across our company as we offer business lending support to MSMEs across India.

  • People-first
  • Agile
  • Collaborative
  • Empathetic

  • People-first

    People are at the heart of everything we do.

    We create an environment where everyone feels supported, valued and empowered to achieve what they want. For customers looking for a small business loan, we don't just offer lending options, we help fulfil ambitions and fuel dreams.

  • Agile

    We adapt fast when things change.

    Being future-ready is how we work, think and grow. We love challenges as they inspire us to strive harder and achieve more.

  • Collaborative

    We believe that teamwork and trust can help you grow together.

    We collaborate and work closely with our colleagues, borrowers and lending partners. We strive to address all your concerns and support the growth of small enterprises.

  • Empathetic

    We listen to everyone while staying grounded.

    We make every effort to address customer grievances and create an environment where everyone feels valued, supported and empowered to grow.

FAQs

Questions people usually ask us.

What products or services do you offer?
We offer customised business lending solutions for growing enterprises, from MSME loans to a secured Loan Against Property (LAP) to service multiple needs, from working capital to business expansion. If you run a small retail outlet or trade unit and seek a loan without pledging your land or property, we also offer small business loans to fulfil your funding needs.
How can I contact your customer support team?
You can get in touch with our customer support team on 1800-202-8476 for any loan-related enquiries. You can also visit any of our nearest branches to know more about our lending solutions.
Where are you located?
UGRO Capital is headquartered in Kurla, Mumbai, Maharashtra, with 300+ branches across 17 states. Use our branch locator to find the UGRO Capital branch nearest to you.
What are your hours of operation?
Our branch offices and customer support teams are available to assist you for any enquiries from Monday to Friday, 9:30 AM to 6 PM.
Why choose an NBFC over a traditional bank for an MSME loan?
Compared to traditional lenders, NBFCs offer faster processing, more flexible loan options (from secured LAP to unsecured business loans), minimal paperwork, and customised financial solutions tailored to MSMEs.